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Frequently Asked Questions

Below are some of our most asked and answered questions. We understand that every request is individual and therefore if there is something that you would like to ask us please contact us by phone or email and one of our friendly trained staff will be able to help you further.

Q

Do I need to leave a deposit?

A

Yes. We will require a minimum 30% deposit of the booking price in order to confirm any bookings made with us.

Please note that all bookings/deposits are subject to our Terms of Business which can be found on our website.

Q

Can I change details once a booking is confirmed?

A

Yes. You can change details on the booking up to 24 hours before your event, these changes can only happen if we are able to fit them in with the timetable on that night.

There may be an extra charge for the changes.

Q

Can we eat and drink on the bus?

A

Yes. We understand that sometimes a journey may take a while, or kids will get restless so we do allow our passengers to eat and drink on our buses.

However the person who made the booking is responsible in regards to the condition the bus is left in and whether there will be any extra charges incurred.

Q

What if our bus is late?

A

With a large fleet of minibuses and coaches it is very rare we are late to any of our bookings. However due to any circumstances uncontrollable by us such as road closures/ diversions/traffic etc...

We will always keep you updated on the estimated times for your bus to arrive.

Q

What if I need to cancel my booking?

A

We understand that plans may change and you may need to cancel or reschedule your booking. We will always try our best in being able to transfer any monies we have recieved to another booking in the future.

If the booking is not to be rescheduled than our Cancellation terms will apply as stated in our Terms of Business..

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