Below are some of our most asked and answered questions. We understand that every request is individual and therefore if there is something that you would like to ask us please contact us by phone or email and one of our friendly trained staff will be able to help you further.
Yes. We understand that sometimes a journey may take a while, or kids will get restless so we do allow our passengers to eat and drink on our buses.
However the person who made the booking is responsible in regards to the condition the bus is left in and whether there will be any extra charges incurred.
With a large fleet of minibuses and coaches it is very rare we are late to any of our bookings. However due to any circumstances uncontrollable by us such as road closures/ diversions/traffic etc...
We will always keep you updated on the estimated times for your bus to arrive.
We understand that plans may change and you may need to cancel or reschedule your booking. We will always try our best in being able to transfer any monies we have recieved to another booking in the future.
If the booking is not to be rescheduled than our Cancellation terms will apply as stated in our Terms of Business..
Hi Ultimate Minibuses, Job 7688500 just wanted to say thank you for sorting out the minibus issue on Saturday so promptly! Our driver was great and I would highly recommend your company! Thanks again.
Hi, I would just like to thank you for the excellent service you gave us from the booking right through to the pick up and drop off both ends. Very polite excellent driving. I hope we will be able to use you again in the future.
Just want to say thank you to you and your team for taking us to and from Southampton at the weekend. I will definitely be recommending you to friends and family and will be in touch if we ever need a coach/minibus again.
We just wanted to say a massive thank you to the team! Your drivers took us to Gatwick airport and back and were so efficient. Lovely comfortable transport especially our blacked out Mercedes minibus - what a great start to our holiday!